Intents

An intent describes what the user was trying to accomplish. Voxmith analyzes conversation evidence against the intents configured for the workspace and aggregates the matches over time.

Work with intents

Open Intents in the Voxmith sidebar to:

• Review intent volume and activity.
• Search and inspect configured intents.
• Open the conversations that support an intent.
• Create a threshold alert for the selected intent.
• Create, edit, or remove workspace-specific intent definitions.
• Generate suggested intents from the product description and observed traffic.

Interpret the result

An intent count is a classified match, not proof that the user succeeded. Review the supporting conversation and pair intent data with violations, outcomes, and tool activity before prioritizing work.

Use names that describe the user goal, such as “reset a password” or “compare plans,” rather than internal feature or route names.

Next steps

• Conversations: inspect the evidence behind an intent.
• Alerts: monitor important changes in intent volume.
• Improvements: turn recurring user needs into product changes.