Violations
Define expected agent behavior and review evidence when it is not followed
An SOP is an expected rule for agent behavior. A violation means an analyzed conversation did not follow that rule.
Configure rules
Open Violations in the Voxmith sidebar. Create rules that are specific enough to evaluate from a conversation, for example:
- Confirm identity before exposing account information.
- State the cancellation policy before completing cancellation.
- Escalate when the user reports a safety issue.
Avoid rules that depend on information Voxmith never receives.
Review violations
For each rule, compare the number of violations with the number of analyzed conversations. Open Evidence to read the supporting messages before treating a match as a product issue. Choose Alert on a rule to monitor when its violation count crosses a threshold.
A violation is a classified finding, not an enforcement action. Keep critical safety and authorization checks in application code.
Next steps
- Conversations: inspect the evidence behind a violation.
- Alerts: monitor important rules and thresholds.
- Improvements: turn repeated violations into agent changes.